Terms of Service

Effective Date: 31 July 2025

1. Introduction

This Terms of Service agreement ("Agreement" or "Terms") constitutes a binding legal contract between you (“you,” “your,” or “User”) and DataDoe, Inc. (“DataDoe,” “we,” “our,” or “us”) governing your access to and use of the DataDoe software-as-a-service platform and all associated applications, APIs, tools, and related services (collectively, the “Service”). By registering, accessing, or using any portion of the Service, you affirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eglibility and Authority

Use of the Service is limited to individuals aged 18 years or older or the age of legal majority in their jurisdiction, whichever is higher. By registering, you represent and warrant that you have the legal capacity to enter into these Terms and that all information you provide is truthful, accurate, and complete. If you are acting on behalf of an organization, you represent and warrant that you are fully authorized to bind such entity to these Terms.

3. Description of the Service

DataDoe is a proprietary data analytics and automation platform designed for Amazon sellers. The Service enables users to connect their Amazon Seller Central and Advertising accounts via OAuth-authorized SP-API and Ads API integrations to access analytics tools, including but not limited to:

  • AI-assisted reporting;
  • profit and loss tracking;
  • product performance dashboards;
  • refund analysis;
  • export features;
  • traffic/ad data aggregation.

The Service is currently offered in an Alpha release phase, subject to ongoing updates, stability improvements, and feature expansion.

4. Access Registration and Security

To access the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete account information;
  • Maintain the confidentiality of your login credentials;
  • Promptly notify us of any unauthorized use or security breach;
  • Be fully responsible for all activities conducted through your account.

We reserve the right to deny registration, suspend access, or terminate accounts at our sole discretion, including due to suspected violations of these Terms.

5. Privacy Policy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

6. Subscription, Usage, and Billing

DataDoe operates on a subscription model, with the current pricing detailed at www.datadoe.com/pricing. By subscribing, you agree to the following:

  • Fees and Renewal. Subscription fees are billed monthly in advance. You authorize DataDoe to automatically charge the payment method on file at the beginning of each billing cycle, unless you cancel your subscription prior to renewal.
  • Data Row Limits. Each subscription includes a monthly allowance of up to 10 million (10,000,000) data rows for processing, querying, and analytics purposes. If this quota is exceeded, you agree to pay applicable overage fees in accordance with the terms outlined in Section 8: Add-On Pricing and Overage Terms.
  • Overage Billing. Additional usage beyond plan limits will be billed in arrears on the subsequent billing cycle. Data usage is monitored and visible within your account.
  • Non-Refundable Payments. Except as required by law, all payments are non-refundable, including in the event of cancellation, downgrades, or unused time.
  • Modifications. DataDoe reserves the right to revise pricing, feature allocations, or billing schedules upon thirty (30) days’ written notice. Continued use after the notice period constitutes acceptance of such modifications.
  • Delinquency. Failure to make timely payment may result in suspension or termination of Service. Late payments may accrue interest at 1.5% per month or the highest rate allowed by applicable law.

All financial obligations incurred under these Terms shall survive any termination.

7. Promotional Discounts

From time to time, DataDoe may offer promotional discounts, such as 30% or 50% off the standard subscription price, for a limited period. These promotions are subject to the following conditions unless otherwise stated at the time of the offer:

  • Promotional codes may be used only once per user account.
  • Discounts apply only to the base monthly subscription fee, not to add-ons, overage fees, or future upgrades unless explicitly stated.
  • Promotional pricing is valid for the specified period (e.g., 3 months) and will automatically renew at the standard rate unless canceled prior to renewal.
  • Promotions are valid only for new customers, unless stated otherwise.
  • DataDoe reserves the right to modify, revoke, or suspend any promotional offer at any time without prior notice if abuse or misuse is suspected.
  • Promotional offers cannot be combined with other discounts, unless explicitly permitted.
  • Any attempt to create multiple accounts, manipulate billing, or circumvent these terms may result in account suspension.

By applying a promotional code, you agree to these Promotional Terms.

8. Add-On Pricing and Overage Terms

Each subscription includes up to 10 million (10,000,000) data rows per month. If your usage exceeds this allocation, an additional block of 5 million (5,000,000) data rows will be automatically added to your account.

  • The fee for each additional 5M data row block is $49 USD.
  • This charge will be applied to your next monthly billing cycle.
  • Once added, your new usage tier becomes the default for subsequent billing cycles (e.g., 15M rows/month = base + 1 block).
  • If your usage increases again, additional blocks will be added in 5M increments, each at the then-current rate.
  • Downgrades to lower tiers are not automatic. You must request a downgrade by contacting support before the next billing cycle begins.

Each account includes one user seat. Additional seats may be purchased to enable multi-user access.

  • Each extra user seat is billed at $49 USD per month.
  • Charges are prorated for the current billing cycle and renew monthly unless the seat is removed.

All active add-ons, usage limits, and charges are clearly displayed within your account's billing dashboard (Organization's Details page).
You are solely responsible for monitoring usage and managing seat counts.

9. AI-Generated Content and Limitations

DataDoe incorporates generative AI models to assist in producing analytics commentary, recommendations, and reports. You acknowledge that:

  • AI outputs are probabilistic in nature and may contain errors, inaccuracies, or outdated information;
  • Outputs do not constitute legal, financial, or operational advice;
  • You are solely responsible for verifying AI-generated results before using them in any business, legal, or strategic context;
  • DataDoe disclaims all liability for decisions made based on AI outputs, and you assume all associated risk.
10. Acceptable Use and Restrictions

You agree not to:

  • Use the Service for unlawful, infringing, or abusive purposes;
  • Attempt to access systems or data not intended for you;
  • Disrupt, degrade, or interfere with Service availability or performance;
  • Use scraping, mining, or bulk extraction methods without written authorization;
  • Circumvent or violate rate limits, usage caps, or authentication protocols;
  • Reproduce, sublicense, resell, or otherwise exploit the Service without express permission.

Violations may result in immediate suspension, legal action, and permanent termination.

11. Data Use

You consent to our collection of metadata, usage statistics, connection logs, and Amazon-related API data necessary to operate and improve the Service. We will not sell your data. You retain ownership of your Amazon data, but grant DataDoe a non-exclusive, royalty-free license to process and analyze such data strictly for your account functionality.

12. Intellectual Property Rights

All intellectual property rights, including but not limited to code, UI/UX designs, algorithms, database structures, trademarks, and documentation, are and shall remain the exclusive property of DataDoe or its licensors. No rights are granted except as expressly set forth herein. You may not copy, decompile, reverse-engineer, or otherwise misuse the Service.

13. Service Availability and Alpha Disclaimer

The Service is in an Alpha stage and may experience outages, instability, or unexpected behavior. We provide no guarantee of uptime, availability, or support during this phase. You acknowledge and accept these risks, and understand that features may change, be removed, or break without notice. Alpha testers may be asked to provide feedback which may be used without compensation.

14. Termination and Suspension

DataDoe may terminate or suspend your access to the Service, in whole or in part, at any time and for any reason, with or without notice. Grounds for termination include, but are not limited to:

  • Breach of these Terms;
  • Non-payment;
  • Suspected abuse or fraud;
  • Excessive or abnormal usage patterns.

Upon termination:

  • Your license to use the Service is revoked;
  • DataDoe may delete or retain your data in accordance with applicable law;
  • You remain liable for any accrued fees, overages, or obligations.
15. Termination and Suspension

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. DATADOE DOES NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM OTHER BREACHES.

16. Limitation of Liability

IN NO EVENT SHALL DATADOE, ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY.

DATADOE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

17. Indemnification

You agree to indemnify, defend, and hold harmless DataDoe and its affiliates from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

  • Your breach of these Terms;
  • Your misuse of the Service;
  • Your violation of applicable law or third-party rights.

DATADOE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

18. 7-Day Free Trial

We offer a 7-day free trial for new users of DataDoe. This trial provides full access to our platform’s features so you can evaluate the service before your subscription begins.

Key Terms:

  • The free trial is available only to first-time subscribers. Each user or organization is entitled to one trial period.
  • The trial lasts for seven (7) consecutive calendar days, starting from the date your trial account is activated.
  • At the end of the trial period, your account will automatically convert to a paid subscription, and the payment method you provided at sign-up will be charged the applicable subscription fee, unless you cancel before the trial ends.
  • You may cancel at any time during the trial through your account settings. If you cancel before the trial ends, you will not be charged.
  • We reserve the right to refuse, suspend, or revoke trial access at our sole discretion if misuse or abuse is deteected.
  • If you cancel your subscription at any point, we may retain your data for a limited time (typically 14 days), after which it may be permanently deleted unless legally required otherwise.

By beginning the trial, you consent to these terms and to being automatically enrolled in a paid subscription unless you cancel before the trial ends.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Delaware, excluding its conflict of laws rules. Any legal action or proceeding arising under or related to this Agreement shall be brought exclusively in the federal or state courts located in Delaware. You hereby submit to the jurisdiction and venue of such courts and waive any objections based on forum non conveniens.

20. Severability and Waiver

If any provision of these Terms is held to be unenforceable, that provision shall be severed or modified to the extent necessary to be enforceable, and the remainder shall continue in full force. Failure by DataDoe to enforce any right or provision shall not constitute a waiver.

21. Amendments

We reserve the right to amend these Terms at any time. We will notify users of material changes via email or in-app notifications. Continued use of the Service after such notice constitutes acceptance of the updated Terms. If you disagree, you must discontinue use immediately.

22. Contact Information

For any questions or concerns, contact us at:

DataDoe, Inc.
1111B S Governors Ave, STE 29271
Dover, DE 19904, USA
Email: contact@datadoe.com
Phone: (650) 731-7169

By using the Service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service.